Returns & Exchanges
At YUNZII KEYBOARD, we strive for your complete satisfaction with our mechanical keyboards and accessories. If you are not entirely happy with your purchase, we offer a 30-day return window for items in their original condition and packaging.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Review and Approval
Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
Pack and Ship
Securely pack the keyboard in its original box including all cables, keycaps, and accessories, then ship the package using a trackable shipping service.
Inspection and Refund
Once we receive and inspect your item to ensure it is in 'like-new' condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing