Frequently Asked Questions
Everything you need to know about your YUNZII mechanical keyboard experience.
Do YUNZII keyboards support both Windows and macOS?
Yes, most YUNZII keyboards are compatible with both Windows and macOS. Many models feature a physical toggle switch or a shortcut key to swap between layouts, and we include extra Mac-specific keycaps in the box.
How long does international shipping take?
We ship worldwide. Standard international shipping typically takes 7-15 business days, while expedited options take 3-7 business days depending on your location and customs processing.
What is your return policy for keyboards?
We offer a 30-day return policy for items in their original packaging and condition. If the product is defective upon arrival, please contact our support team within 7 days for a replacement or full refund.
Are YUNZII keyboards hot-swappable?
The majority of our keyboard models feature hot-swappable PCBs, allowing you to easily change switches without soldering. Please check the specific product description to confirm hot-swap compatibility for a particular model.
Where can I download the software for RGB and macro customization?
You can download the latest drivers and software directly from our official website under the 'Software' or 'Support' tab. Please ensure you select the correct version corresponding to your specific keyboard model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping region.